ph 13 Privacy Policy
Last updated: January 2025. This Privacy Policy explains what personal information ph 13 collects from registered members in the Philippines, how we use it, and the rights you have over your own data. By using our platform, you agree to the practices described here.
What Information We Collect and Why
When you register and use ph 13, we collect certain personal information to operate your account, process transactions, and keep the platform safe for all Filipino players. We only collect what is genuinely necessary for these purposes and do not gather data beyond what is described in this policy. All collection practices comply with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173).
Account and Identity Data
- Full legal name and date of birth for age and identity verification.
- Government-issued ID details when required for KYC compliance.
- Email address and mobile number used for account communications.
- Username and encrypted password for secure login access.
- Residential address in the Philippines for regulatory record-keeping.
Transaction and Payment Data
- Deposit and withdrawal amounts, dates, and payment method references.
- Transaction identifiers provided by local Philippine payment processors.
- Bonus redemption history and wagering activity records.
- Account balance history for dispute resolution and audit purposes.
- We do not store full card numbers or full e-wallet credentials on our servers.
Device and Usage Data
- IP address and approximate location to confirm you are playing from the Philippines.
- Device type, operating system, and browser version for platform optimisation.
- Pages visited, session duration, and features used within the platform.
- Login timestamps and any failed login attempts for security monitoring.
- This data helps us improve the mobile experience for Filipino users.
Support and Communication Data
- Messages and queries you send to our support team.
- Records of any complaints or dispute submissions you raise.
- Your communication preferences, such as opting in or out of promotions.
- Survey responses if you choose to participate in optional feedback requests.
- All support records are retained for a minimum of two years for regulatory compliance.
Legal Basis for Processing
ph 13 processes your personal data on the following legal grounds: fulfilment of your account contract, compliance with Philippine regulatory and anti-money laundering obligations, our legitimate interest in maintaining platform security, and — where applicable — your explicit consent. You may withdraw consent for optional processing at any time through your account settings without affecting the lawfulness of prior processing. Where processing is required by law or contract, withdrawal of consent may limit your ability to use certain features of the platform.
How We Use, Share, and Protect Your Data
Your personal information is used exclusively to operate and improve the ph 13 platform, fulfil our legal obligations, and keep your account secure. We do not sell, rent, or trade your data to third parties for marketing purposes. The following explains the specific ways your data is used and the limited circumstances in which it may be shared.
Platform Operations
We use your data to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, apply bonuses from our Promotion page, and provide customer support. Without this processing, we cannot operate your account or deliver the services you have registered for. All operational data handling is governed by strict internal access controls, meaning only authorised staff can view your personal records and only when necessary to perform their role.
Security and Compliance
Your data is used to detect and prevent fraud, money laundering, underage gambling, and other prohibited activities on the platform. We may share information with Philippine regulatory authorities, law enforcement agencies, or financial intelligence units when required by law or court order. Identity verification data may be processed by licensed third-party KYC providers operating under data processing agreements that bind them to the same privacy standards we apply. We retain compliance-related records for the periods mandated by applicable Philippine law.
Platform Improvement
Aggregated and anonymised usage data helps us understand how Filipino players interact with the game lobby, live casino, and mobile app so we can improve performance and add relevant features. This analysis does not identify you personally and is never shared externally in a form that could be linked back to your account. We may also use your communication preferences to send you relevant promotional updates, but only if you have opted in — you can unsubscribe at any time through your account settings or by contacting our support team.
How We Keep Your Data Safe
ph 13 uses industry-standard encryption for all data transmitted between your device and our servers, as well as for sensitive data stored at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis, and all staff with data access receive regular privacy and security training. We conduct periodic security assessments to identify and address vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the timelines required by the Data Privacy Act of 2012. If you believe your account has been compromised, please contact our support team immediately.
Your Rights Over Your Personal Data
As a registered member in the Philippines, you have the right to access a copy of the personal data we hold about you, request corrections to inaccurate information, and ask us to delete data that is no longer necessary for the purposes it was collected — subject to our legal retention obligations. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, contact our support team at the email address listed in the footer of this page. We will respond to all valid requests within 30 days in accordance with the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Questions About Your Privacy?
Our FAQ covers common questions about account data and security. If you are ready to get started, create your account today and enjoy a safe, mobile-first gaming experience in the Philippines.